Q: Where are you located, will I have to pay sales tax?
A: We are in Twin Oaks, Oklahoma about 60 miles east of Tulsa.  We only charge sales tax to Oklahoma residents.
 
Q: I live in Alaska or Hawaii, why can I not purchase from you?
A: We do not ship out of the continental US for several reasons.  We have had excessive loss and damage claims with common carriers.  Also, our territories that our suppliers allow us to ship to are limited and exclude Alaska, Hawaii, APO Addresses and foreign countries.
 
Q: How long will it take to receive my order?
A: Most parts orders ship the same day when the order is placed before 1:00 p.m. central time.  Although we stock thousands of parts and replacement engines, we often find it necessary to ship to you from a factory or distributor warehouse.  In the event this happens, you may see a 1 or 2 day delay.  Most orders will arrive in 2-5 business days.
 
Q: What is your return policy and who offers the warranty, also what types of payment do you accept? 
A:  Please see our order policy page for more details.  http://www.tulsaenginewarehouse.com/catalog/ordering/
 
Q: Why do I need a commercial address for engine deliveries?
A: We ship many engines over 70lbs by truckline.  The transportation companies require a commercial address.  This can not be a home, home based business, church, school or prison.   Any address with limited access can not be used.  We need a good address for a business open normal business hours with a sign up and someone always available to receive the shipment during normal hours (8-5).  Example,  lumber yard, auto parts store etc..  If you can't provide a commercial address, please call us and we can arrange to hold at a truckline dock for you to pickup locally.  We do make exceptions for Honda & Briggs engines, these are special packed and can be shipped UPS to a home or residential address.
 
Q: What information do you need to help me locate the replacement parts or engine I need.
A:  We will need the model and spec information from your engine or equipment.  Please visit this link for more details:
http://tulsaenginewarehouse.com/repowerguide/enginemodels.htm

Q: What is your privacy policy? Do you share my information?
 A: You can view our privacy policy online at: http://www.tulsaenginewarehouse.com/catalog/ordering/privacy.html